What I worked on...

• 🔬 User research and testing.
• 🎨 Design of stories, program flows and activities of the course
• 🤝 Coordinate between stakeholders and a production team to synchronize their understanding.

Problems

At the beginning of the project, we ran a stakeholders interview to find out their problems, goals or objectives which could be analyzed and define a scope for this program.

• Money laundering is a serious threat to the bank, which could result in losing the money or being accused of conspiracy. A process and regulation is required for employee to
• Their objective is to increase learners memorization on a correct process which they can apply to prevent any illegal activities that could eventually occur.
• A company traditional face-to-face learning was not a good solution because it cannot visualize a process to learners. Instructors explained personal experience that new employees never encountered before. As a result, many learners found it hard to follow from that example.

Identifying Users

User Interview

We interviewed 7 - 8 users with open-end questions about learning tools in a company to understand about their learning experience, program expectation plus their struggles within the system. Our core focus was to identify their pain points in learning.

Contextual Observation

We also ran a contextual observation with their Subject Matter Expert (SME) to understand their environment and how they apply money laundering process with the customer they met.

Hence we got some of the insights that we could summarize...

• Learning : An existing course put a lot of information on one slide which makes it hard to remember and there is no summarizing between each lesson to recall what they had learned before.
• Navigation : The navigation was not well designed for these reasons; learners found it hard to go back to a previous section to recap and get frustrated when they couldn't see any progress on each slide.
• Content Display : More than a half of learners said that they didn't want to learn when they saw too many information or activities and quizzes that displayed in the same pattern on a slide because it is tedious and they couldn't remember.

Design Approach

We brainstormed our ideas based on insights we got by sketching out ideas and mapping.

Many research we found stated that using story-based learning from the real situation was a better way for a process training because learners could participate in real scenarios and learned from their own mistakes.

To finalize our direction, we selected three design principles that are the most important to archieve our goals

Design principles

Chunk Information

Group related information in a small section to reduce cognitive overload

Encourage learning

Use different learning content such as audios, pictures or interaction to motivate users to learn

Key takeaways

Summarize information for learners in each section to recall the content they learned

Course Structure

By focusing on our design principle, we generated this course story which related to the learners topic. Our general idea is to encourage learners to explore pieces of the knowledge from different interactive elements such as videos, audios, activities and then took the challenge in order to get a clue and proceed to the next chapter.

Storyboard

Prototype

Low-fidelity wireframes

We started by sketching low-fidelity prototypes from our idea to test with learners. Our team focused on improving user learnability and what is the best way to demonstrate those processes easily. After we got a good conclusion, we then transitioned our sketches into a high-fidelity one, along with user evaluation.

Interactive activity

Final Result

Interface and Scenarios

Interactive Content

Learning Activities

Takeaway

Although the timeline was tight and we couldn’t build all of the functionality that we wanted, we still managed to deliver good learning contents with valuable feedbacks from learners to help shape our course.

After the program launched, we got good feedbacks from stakeholders that employees enjoyed our course more than other courses furthermore, 5% more learners were able to remember some suspicious activities and correctly prevented them.